Orange Assurances

Plan for contingencies

Just imagine.... somebody steals your mobile phone, instantly you are less mobile. 
The new option Orange Insurance will make your life much easier, offering you security therefor peace of mind.

Whether you wish to insure just a mobile phone or all the devices (mobile, tablet, laptop, etc.) in your family, Assurance Orange is just the solution for you.

What are my advantages ?

  • Your mobile is always insured
  • You can choose what you want to insure, and make monthly payments
  • You can cancel your contract whenever you whish after the first 12 months


Insure your devices (mobile telephone, digital tablet, etc.) against the following:

  • Accidental breakage
  • Breaking and entering
  • Mugging or pickpocketing
  • Accidental oxidation
  • Malfunction
  • Ufraudulent use of the mobile phone following theft

My insurance in details here

How much does it cost?

Individual insurance (mobile phone)
Family insurance
(mobile phone, digital tablet or any other digital device)



How to subscribe to Orange Insurance ?

To subscribe to Orange Insurance, please visit one of our stores. Insurance must be added when you take out your subscription or at the latest 1 week after purchase, subject to the condition of the phone being checked by an agent in an Orange shop.


My insured smartphone has been stolen or broken? What to do ?
  1. Immediately call orange’s customer service to declare the incident and to block your missing sim card.
    Contact us on: 800 61 606 (national free number) or on +352 661 061 606 (calls from abroad)
  2. please print and fill-out on your home the Insurance Claim
  3. send the Insurance Claim to this address: (attach the police report in case of theft).
  4. after the acceptation of your dossier, go to one of our shops with the agreement of Lalux

Good to know

  • keep all your phone bills, any insurer can request for them in case of a claim.
  • mark your smartphone’s IMEI number down, you can find this number by dialing *#06#on your phone, you might need it to block your device in case of theft.
  • only a device in a good state may be insured.

Click here to view the General Conditions of Orange Insurance.